The Value of Venting: Encouraging Employee Feedback for Improved Safety Outcomes

Continuous improvement in safety is possible only through continuous feedback. The challenge is that feedback needs to have a clear path from employees to their supervisors and leaders. Employees can provide invaluable input on the gaps in your safety management system – but only if they feel empowered to do so. In this session, Tim Page-Bottorff will demonstrate the importance of both psychological safety and the impact of supervisor communication skills on safety outcomes. He’ll lay out the characteristics of a workplace culture in which employee feedback can flow uninhibited by ambiguity or fear of retaliation. You’ll learn leadership skills that can help you achieve this culture in your workplace. Connecting key insights to practical leadership skills, “The Value of Venting” presents the most effective route to establishing and maintaining an environment and systems that are conducive to collecting essential feedback from frontline workers.