HOP Summit Half Day PDS | Seven Practical Steps to Build Reliability, Safety, and Trust in Technical Teams

Why can't we eliminate errors?

Why can't employees just follow procedures?

How do the safest and most reliable teams in the world build reliability, safety and trust at the same time?

How can we actually apply the best ideas from: Human & Organizational Performance (HOP), High Reliability Organizations (HROs), and Resilience Engineering?

In this workshop, you'll see how to apply the seven practical steps below and you’ll see real world examples of how they’ve been successfully used by: pilots, paratroopers, wildland firefighters, and other high-reliability teams across the globe.

1) Take a Learning-Based Approach

2) Build Psychological Safety

3) Lead After Action Reviews (AARs)

4) Transform Investigation

5) Apply Defenses

6) Improve Systems

7) Build Resilience